Discord AI Support
Discord support that knows your community.
An AI assistant for your Discord tickets. It answers from your community's knowledge, learns from your staff with their approval, and keeps your team in control.
Staff-reviewed learning
Learns from your team. You approve what it uses.
When staff answer an escalated ticket, the reusable part of the reply becomes a proposed knowledge entry. Nothing is used until someone on your team reads it and approves it.
Learning is enabled with Operilo and can be switched off from your dashboard.
#ticket-jordan
jordanToday at 14:02
Hi! How do I get the Member role after I join?
HelperAPPToday at 14:02
I've asked @Support to help with this.
mayaToday at 14:06
Head to # get-roles and react with ✅ under the welcome message. If the role doesn't show up after a minute, ping us here.
Machine-learned
Written from staff replies in escalated tickets. Not used until you approve it.
[auto] Where do I report a bug in the app?
[auto] Can I change my username after joining?
[auto] Hi! How do I get the Member role after I join?
Question asked
Hi! How do I get the Member role after I join?
What the bot would start saying
Go to the #get-roles channel and react with ✅ under the welcome message to get the Member role. If it doesn't appear after a minute, let a staff member know in your ticket.
Staff reply it was learned from
Head to #get-roles and react with ✅ under the welcome message. If the role doesn't show up after a minute, ping us here.
✓ Now available for future answers
Daily ticket summary
Start each day knowing what needs you.
Every day at a time you set in the dashboard, the bot posts a summary that groups your tickets by what needs attention, with a short note on each.
#ticket-summaries
Today
HelperAPPToday at 09:00
Tickets summary, Tue 3 March
Covering Mon 2 March 09:00 to Tue 3 March 09:00
Waiting on you
- @ava_m: role not applied after verifying, # ticket · ava_m
- @leo.dev: wants to change the email on their account, # ticket · leo.dev
Staff replied
- @sam_k: invite link expired, # ticket · sam_k
No action needed
- # ticket · noor: follow-up only
- # ticket · rio: done
No messages in this period
- # ticket · kai, last message Sun 18:20
Per-ticket control
Taking over a ticket? Pause the bot there.
Pausing stops replies, staff pings and learning in that one ticket until you resume it. Every other ticket carries on as normal.
Messages sent while a ticket is paused aren't picked up later.
Live tickets
Every open ticket, and whether the bot is answering in it.
#ticket-ava
#ticket-leo
#ticket-sam
Paused here: no replies, staff pings or learning in this ticket until resumed.
Also included
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You choose where it replies
Categories only, or a channel prefix plus a category.
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Knowledge from your sources
Uploaded files, documentation websites and Discord channels.
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Your name and picture
Replies can appear under your own display name and profile picture.
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Reads images
It can interpret images members share in their questions.
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Calls in your team
When a person is needed, it tags the role you choose and sends a notification, with a handoff message you write.
Early feedback
What early-access participants told us.
Excerpts from early-access feedback.
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Early-access participant
Its knowledge base was shockingly vast.
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Early-access participant
answered all the questions
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Early-access participant
Yeah it’s done well so far
See how it would work in your community.
Tell us a little about your community and we'll reply by email to arrange a demo.